Ntelecom reporting keeps you moving forward, giving you detailed call metrics on every call, everyday.
- Accounting and Billing Reports: Detailed information about accounts receivable, invoices, and revenue can be viewed for all customers or per individual customer.
- Activity Reports: Activity reports provide graphs of call traffic and virtual path usage for all call types that occurred during the past 90 days.
- Call Detail Records: Real-time call logging is available within the portal. Information displayed includes call origin, destination, duration, date and time, and call type (International, On-Net, etc.).
- Call Traffic by Extension: Track the number of calls by individual extensions.
- Call Volume Graphs: Histograms graphically display calling patterns and trends.
- Call Center Reports: Detailed reports can be viewed for activity and performance statistics per agent or per queue, such as answered and abandoned calls, and incoming calls per DID.